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Raving Fans
Extraordinary customer service
We strive to deliver truly extraordinary customer service. This is critical for
our business, especially since internet based support generally has a poor reputation.
To deliver first class service, we operate under a customer service charter that guarantees
an outstanding experience for our clients.
Exceptional quality software
Three things stand out about our software:
1. Well designed and easy to use
2. Excellent value for money
3. Works as advertised |
Quality
Software & Service...
The formula for raving fans!
It's very common for our customers to become raving fans. It's
immensely satisfying to receive hundreds of letters of appreciation. Here's just
few:
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From: James
Buckingham
To: 'Linus
Chang'
Subject: RE:
BackupAssist
Technical
Enquiry
Hi Linus.
First of all, many thanks for all your assistance in getting to grips with BackupAssist.
This is just message to say thank you for creating this wonderful piece
of software. After having (let's say) issues with other types of backup,
you have provided the answer to so many peoples problems. We are going to use
back up assist primarily for exchange back up and restoration. I'm sure you
are aware of the difficulties you can have with backing up and restoring this
email server. We threw all we could at a test mail server, even to the point
of crashing it, and your backup software restored it all to its original glory. Good
job my friend. Just ordered it from the site. Very exciting
piece of software.
Many many thanks
James Buckingham IT Systems/Network Administrator
The Software Practice Ltd
Bulbeck Mill, Barrington, Cambridge, UK |
Excellent
email support
is another
reason I
purchased.
I used the
demo, which
is also great
to have available.
When I hit
a few issues
your support
emailed answers
back in short
amount of
time and
was very
clear. That
isn't the
case with
other products
I use that
cost a lot
of money!!!
Thanks
for making
a product
that makes
my job EASIER!!!
Cynthia Calvin
Benchmark Ventures, USA
|
I
was looking
for a program
that would
take care
of backup
needs for
small businesses.
I searched on the internet and found your site, read your information and downloaded
the trial software and was very impressed.
I found the software easy to use and the setup straight forward and intuitive.
Great job so far, very happy and satisfied customer.
Larry Catron, IT Consultant
Logical Premise LLC, USA |
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The Cortex
I.T. Customer Service Charter
To ensure that all
your interactions with us are pleasurable,
all of our staff work according to
our code of ethics:
* We will greet you using your name.
* We will introduce ourselves to you when
we first write to you, so you know who you are communicating with.
* We will try to help you as best we can.
* We will apologise and make restitution if you are ever upset
by our actions.
* We are honest
in our communications. If our
software cannot do what you want
it to do, we will do our best
to refer you to a software package
that meets your needs
* We will
answer incoming enquiries within
24 hours on working days.
* We will
work with you to resolve any
technical issues with our product.
If you agree to work with us,
and we cannot resolve the issues
within 30 days of purchase, we
will issue you with a full refund.
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